When you buy from nsm-qatar.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.
Bought from nsm-qatar.com? Here is everything you need to know :
Our refund policy
If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
Our refund policy
All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day periodicities
After the 7 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, nsm-qatar.com customer support can assist in directing you to a nsm store.
Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.
How to exchange or replace a product
In case of an incident where a replacement product may be required again please contact the focal point who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.
Charges and getting your refund
Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.
If you have told us you're going to return all of your order within seven working days of receiving it due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, or all of the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply.
Getting your refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we've received your returned product on nsm approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.
Your Consumer rights
Nothing in our returns policy affects your consumer rights.